Frequently Asked
Questions

Web scraping is the automated extraction of data from websites. Our service uses advanced technology to access websites, extract structured data, and deliver it to you via API or custom solutions. We handle all the technical complexities including JavaScript rendering, anti-bot measures, CAPTCHA solving, and IP rotation, so you get clean, reliable data without the hassle.

Yes, when done correctly. We follow ethical scraping practices including respecting robots.txt files, terms of service, rate limits, and data privacy regulations. We're GDPR compliant, SOC 2 certified, and ISO 27001 certified. We only scrape publicly available data and never collect personal information without consent. Our services are used by 500+ companies worldwide for legitimate business purposes.

We offer flexible pricing options to suit your needs. For our self-service API, we have a free tier to get started, with pay-as-you-go pricing that scales with your usage. For custom solutions and enterprise needs, we provide custom quotes based on your specific requirements. Contact us for a personalized pricing plan. We also offer volume discounts for high-volume usage.

We support 100+ platforms including Amazon, Walmart, eBay, LinkedIn, Zillow, Booking.com, Expedia, Zomato, Swiggy, DoorDash, Netflix, and many more. We also offer custom scraping solutions for any website or platform you need. If you don't see your platform listed, contact us and we'll build a custom solution for you.

We guarantee 99.9% uptime SLA with our enterprise infrastructure. We have redundant systems, automatic failover, and 24/7 monitoring. Our success rate for data extraction is 99.9%, and we have automatic retry logic and error handling built-in. We've served 500+ clients with this level of reliability.

With our self-service API, you can get started in minutes. Sign up for free, get your API key, and start making requests immediately. No credit card required for the free tier. For custom solutions, we typically deliver within 1-2 weeks depending on complexity. Contact us to discuss your timeline.

We provide 24/7 support via email, with average response times under 2 hours. We also offer comprehensive documentation, code samples in multiple languages, and dedicated support for enterprise clients. Our team is always ready to help you integrate, troubleshoot, or optimize your data extraction workflows.

Absolutely. Our infrastructure is built to scale and can handle millions of requests per day. We have auto-scaling capabilities and distributed infrastructure across multiple data centers. Many of our enterprise clients process millions of requests daily without any issues. Contact us to discuss your specific volume requirements.

We support multiple output formats including JSON (default), XML, CSV, and Parquet. Our API returns clean, structured JSON data that's ready to use. For datasets, we provide exports in CSV, JSON, or Parquet formats. We can also customize the output format to match your specific requirements.

Yes! We specialize in custom scraping solutions tailored to your specific needs. Whether you need custom data pipelines, enterprise integrations, white-label platforms, or specialized extraction workflows, our team can build it for you. We provide dedicated engineering teams, ongoing support, and custom SLAs. Contact us to discuss your requirements.